Frequently Asked Questions: Client Responsiblities
- After we reach an agreement, what do I need to provide you with?
- What method should I use to send you my materials?
- Do I need an email address and a computer of my own to have a website for my business?
- What are my responsibilities concerning the content of my website information?
- Do I have to provide a Privacy Policy on my site?
- I have some things I need to have posted on my site ASAP. How long do I have to wait to see the updated material?
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Answers
- After we reach an agreement, what do I need to provide you with?
At the outset of the project, you will need to return the completed design questionnaire/form that will establish some concrete details about the goals and requirements for your site.
You will also need to provide your domain name and webhosting account information, including the specific URL and passwords for file uploads.
It is also important to get copies of any pre-existing hard copy materials in the mail right away.
»Back to Top - What method should I use to send you my materials?
You should always send your content materials in digital format, however, if you cannot do this, you can send them via the US Postal Service.
Keep in mind that converting hard copy materials into content for your site requires extra time and resources, and will factor in to the overall cost of your project.
»Back to Top - Do I need an email address and a computer of my own to have a website for my business?
It's extremely helpful if you have an email address and computer and are familiar with it. However, it is not a requirement. Grand Design has worked with clients that have no computer at home or in their business.
If you do not have a computer of your own, perhaps a trusted associate or family member can serve as your "cyber contact" with the Internet and with emailing.
Purchasing and using a computer is close to being a necessity once your site is online, so give it some careful thought.
»Back to Top - What are my responsibilities concerning the content of my website information?
Be careful of the claims you make in your content presentation. The Internet is no different in that respect than print ads or radio and television ads.
Be prepared to stand by your word online and in the real, legal sense. You are completely responsible for what is presented on your site, not Grand Design. Of course, certain enterprises— like "adult entertainment"— are not accepted as clients with Grand Design.
»Back to Top - Do I have to provide a Privacy Policy on my site?
If, at any time, you are asking for any information, you must provide a Privacy Policy. Even if it is only an email address that you are interested in, you must let your visitors know your intentions regarding the use of their personal information.
And if you are intending to gather any more sensitive information, such as phone numbers or mailing addresses, it is required. But it's just plain good sense. It makes your visitors far more comfortable dealing with you when you are honest with them.
»Back to Top - I have some things I need to have posted on my site ASAP. How long do I have to wait to see the updated material?
The quickest guaranteed turn-around time on digital information is 24 hours. Turn-around time will usually be much quicker, but 24 hours is the firm rule. If you need something posted on a given day, it must be in our office a full 24 hours ahead of time.
If the information is in hard copy, the guaranteed turn-around time is 48 hours. This longer turn-around builds in time for scanning or other forms of conversion to web-ready, digital formats.
»Back to Top